Frequently Asked Questions

Where are you located?

We are proud to have called Stephenville, Texas, a.k.a. “The Cowboy Capital of the World,” our home for the last 25 years and look forward to many more!

Our store is located at 3021 W. Washington St. Stephenville, TX 76401, United States. We are open Monday – Saturday from 9:00am to 7:00pm and Sundays from 12:00pm to 5:00pm.

 

How can I contact the store?

Please do not hesitate to call us at (254) 968- 8892 or send an email to cs@saddlerags.com with any questions, comments, or concerns. We are also active on social media – feel free to ever send us a message. We look forward to hearing from you!

What is your return policy?

We are happy to take back unused/unworn items with tags still intact. Please contact us before sending an item back, so we can be sure to credit you back the correct amount and give you a return authorization number. See our RETURNS page for more information or contact us with any questions.

What credit cards do you accept?

We gladly accept Visa, MasterCard, American Express and JCB.

Can I exchange my purchase for another size/style?

We are happy to exchange an unused/unworn item for a different size/style with tags still intact! Please contact us before sending anything back, so that we can be sure to hold the desired size/style for you or place it on order right away as well as send you the return authorization information. If we are needing to order the desired product, you can usually expect it to take about two weeks. Please see our RETURNS page for more information or contact us with any questions!

How should a boot fit?

A boot should fit snug, but not too tight. You want it to be hugging your foot so that your foot does not move around and to allow proper break-in to your individual foot. A little bit of slip in the heel is also ideal, this will cease when the sole becomes more flexible after break-in. The ball of your foot should sit in the widest part of the boot – this is more important than your toes being at the end, unless they are cramped in the toe box. Visit our BOOT SIZING page for more information or contact us to walk you through proper fitting!

Can I special order a product?

Many of the products we carry are either seasonal or exclusive to our store, which means that they cannot always be ordered or that it may take a little more time than usual. Please do not hesitate to contact us if you are ever interested in purchasing something that you do not see on the website or in the store, whether it be a different style or size. We are happy to do what we need to try to get you whatever it is that you may be looking for!

Are you on social media?

Give us a follow to stay up to date on new and exciting arrivals!

Facebook – Saddle Rags, The Western Store
Instagram – @SaddleRags

Is there a product guarantee or warranty?

Most western wear products do not come with a manufacturer’s guarantee or warranty and cannot be returned to the company. However, if for any reason you believe a product you have purchased from Saddle Rags has a manufacturer’s defect, contact the store for damages to be evaluated on an individual basis. Thank you for understanding that manufacturer’s defects do not include water damage, early wear due to improper fit, extensive or abusive wear, stains, odors, and such.

Is there any way to get on a waiting list or be notified when a backordered product is back in stock?

Absolutely! As long as the company has the items in stock at a given time, we can typically receive stock items within about 10 to 14 days. If you are ever interested in waiting for your size or style to come back in, let us know, we are happy to ship to you once received!

How long can I expect it to take to receive an item I ordered?

Products purchased after 12pm noon will be shipped the following business day. If we expect any delay, we will contact you as soon as the issue arises. Please do not hesitate to contact us if you have any questions or concerns regarding product or freight. In-state orders (Texas) will typically take about 3-4 days, out of state will likely take longer, but usually a week or less.

Are there any discounts offered?

We show our appreciation to our customers by offering a frequent buyer program! Upon creating an account, you will receive points with each full price purchase. Then, you are able to earn $100 in store credit after spending $1,000 over time!